When was the last time you talked to someone in the â€œcomplaint departmentâ€? In today’s world of political correctness, a friendlier term is now in use- â€œcustomer serviceâ€. Based on interaction with people who populate this ever-growing field of work, the term is most definitely an oxymoron. And you can also say that some of the customer service people are morons, too.
Just last week, I was on the phone with a representative from the phone company complaining that they increased my bill from the previous month by ten dollars. I spent some time scrutinizing the four page statement of small print to figure out that they added an extra three dollars per phone number for something called ‘line charge’ and fifty cents each for ‘linebacker’. Having two lines, that was an extra seven dollars plus three dollars in various taxes to feed politicians need to take away my money. I wouldn’t have minded if the fees were reversed because ‘linebacker’ was a polite way to say inside wiring repair insurance. I’ve needed the talents of strangers coming into my apartment to rip up a few wires now and then. They call telephone repairmen linebackers not because they also doubled as football players but at some point in their career they climbed telephone polls for recreation, I guess.
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