By Larry Teren
When I walk into a public emporium to talk to a live customer service representative and start the conversation with “I’m mad as hell and ain’t gonna take it anymore”, I don’t expect the person on the receiving end to reply, “I don’t blame you. I’d feel the same.”
Huh? What? Come again? I worked myself up into a lather due to being upset about requiring to waste several minutes over two days to solve a banking problem. I demanded an opportunity to vent but the lady would not cooperate. It’s not fair!
Oh, I suppose you wanna know what got my dander up? Okay….. Continue reading “You Can Bank On It!”
When was the last time your bank did good by you- admitted it made a mistake and fixed it? Mine did and my hat’s off to them.
Electronic Banking is a wonderful tool. It is an easy way to pay a bill without the hassle of sitting down writing a check, putting it in an envelop, writing the return address, licking a stamp and then going to a mailbox. Using a computer, one can simply designate when a bill is to be paid and the bank takes care of the rest. Of course, if the bank screws up paying the bill at the requested date, that can cause problems. And herein lies the story….
Continue reading “Wow, A Bank Keeps its Promise!”