By Larry Teren
When I walk into a public emporium to talk to a live customer service representative and start the conversation with “I’m mad as hell and ain’t gonna take it anymore”, I don’t expect the person on the receiving end to reply, “I don’t blame you. I’d feel the same.”
Huh? What? Come again? I worked myself up into a lather due to being upset about requiring to waste several minutes over two days to solve a banking problem. I demanded an opportunity to vent but the lady would not cooperate. It’s not fair!
Oh, I suppose you wanna know what got my dander up? Okay….. Continue reading “You Can Bank On It!”