By Larry Teren
The phone rang and woke me out of a dream while taking an afternoon nap. (The nap, not the dream is one of the perks of working at home. In the interest of fair reporting, I split up the day so that a good portion of the work I do is in the evening hours when it is convenient to remote in to clients’ computers without interfering with their processing.)
I picked up the phone on the nightstand to the left of the bed and answered the call.
Caller: “Hello, this is Vishnu. I am calling on behalf your health insurance company. They want to know if you are willing to take a three to four minute survey on the quality of the customer service they recently provided to you.”
Me: “Sure, if it is not going to take more than three or four minutes.” Like I was otherwise busy, huh?
Caller: “Yes, it will not take more than three of four minutes. Let us begin…” Continue reading ““Hello, My name is Vishnu- Do You Mind Taking a Survey?…….””